Shoemaker Manufacturing - Made In America
Need help?  Call us 1.866.940.0696

Shoemaker FAQ

Frequently Asked Questions from our customers

 

Q: Where can I find the status of my purchase?

A: An order tracking link can be found in the top right corner of our homepage www.shoemakermfg.com.

1. Click on the “QUICK CHECK PO STATUS” link.
2. Enter your Purchase Order Number in the text box.
3. Click on “CHECK STATUS” button. Your order information will be displayed below, along with a tracking number and a link to view your shipping details.


Q: What is my price on a specific product?

A: If you are a distributor, you can find your pricing information by logging in to our portal link for all standard products. If you are a residential homeowner call customer support at 866.949.0696, or email Customer Support.
If you have questions regarding prices on custom products, please contact Customer Support.


Q: What are the outer dimensions (OD) on a specific product?

A: Product dimensions can be found on the submittal, submittals are on each product page.

1. Locate the product page of the item you are interested in, either by searching or using the  Product Finder.
2. Select the product you are interested in. On the product page, click on the “Submittals / Technical Data / Revit” to the right of the product photo. From here select the Submittal PDF to download or view.

Q: How do I figure out the CFM (cubic feet per minute) of a product?

A: Performance data, including CFM, Throw, NC (noise criteria), etc., are included in the engineering performance data sheet on each product page.

1. Locate the product page of the item you are interested in, either by searching or using the  Product Finder.
2. Select the product you are interested in. On that specific product page, click on the “Submittals / Technical Data / Revit” on the right side of the product photo. From here select the “Engineering/Performance Data” PDF to download or view.

Q: What are the Expedited Service options?

A: These can be found on our website under Purchase Options.

1. On the top navigation bar of the website, click on “Purchase Options”.
2. The “Expedited Services Program” is the second item on the dropdown menu.
3. Or follow this link: Expedited Services Program.

Q: How can I buy from Shoemaker Manufacturing?

A: On the top navigation bar of the website, click on “Purchase Options”. Then you will see “How To Buy” is the first item on the dropdown menu, or you can follow this link: How To Buy


Q: Are the sizes listed on the website the only sizes offered?

A: No. Many of our products come in a variety of sizes, and/or can be customized to fit your specific dimensions. Please contact customer service by phone 866.949.0696 or email Customer Support.


Q: What colors are available?

A: We have two standard colors: Soft White and Driftwood Tan. In addition, we have nine Designer Colors that can be ordered for an extra charge. Follow these steps to see the colors on our website:

1. On the top navigation bar of the website, click on “Resources” .
2. The “Downloads” link is the first item on the dropdown menu. Click on Downloads.
3. Under Product Brochures, find the Paint Colors Brochure.
4. Or follow this link: Paint Colors Brochure.
5. We also have paint sample chips available for purchase. Contact Customer Support by phone at 866.949.0696 or email Customer Support.

Q: What is the RDA made of?

A: The RDA is made of steel. For more information, please see our RDA product page or submittals:

6” through 24” RDA submittal
30” and 36” RDA submittal

Q: How do I send my order in for processing?

A: You may send your purchase order via EDI or email.

If you are not a customer, please continue to this page: How To Buy and follow the available instructions.

Q: Do I need a login to use the website?

A: No, you can browse our catalog, check out our case studies, review purchase options, download submittals and revit files, use our quick lookup tool for status updates, history of orders and shipment tracking. www.shoemakermfg.com.

If you are signed in to our portal, you have access to more details regarding quotes, orders, pricing, accounts receivable and RMAs.

Q: What is the difference between satin anodized, aluminum paint and the other finishes?

Satin Anodized - Aluminum extrusions best described as a polished aluminum look. Factory cleaned.
Aluminum paint - Closely replicates a cleaned aluminum finish with the added benefits of powder coat paint.
Galvanized Finish - Steel with a protective zinc coating. Factory cleaned.
Mill Finish - Raw (no finish), factory cleaned.
Powder Coat paint - Baked-on textured polyester powder coat paint with a rust-resistant prohibitive pre-coat. Powder coat paint is an extremely durable finish and holds up well to the stress of shipping, installation, general wear and aging. This finish resists the scratching, peeling, cracking, chipping, fading and other problems associated with e-dip and other painting methods. Powder coat paint also serves as an excellent primer when final paint color is applied in the field.





SHOEMAKER MFG.
Toll Free: 866.940.0696   Local: 509.674.4414
104 Montgomery Ave. Cle Elum, WA 98922
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